Terms of service

1. Agreement

These terms are a contract between you and AllerPrism ("we", "us") covering the AllerPrism mobile apps, the web app and this website (together, the "Service"). By creating an account or using the Service you accept these terms and our privacy policy. If you do not agree, do not use the Service.

2. What AllerPrism is, and is not

AllerPrism is a wellness and education tool. It helps you log meals and symptoms and shows statistical patterns in your own data, including foods that may be associated with your symptoms, and it guides a structured low-FODMAP style elimination and reintroduction process.

AllerPrism is not a medical device, does not diagnose, treat, cure or prevent any disease, and its insights are not medical advice. Never disregard professional medical advice or delay seeking it because of something AllerPrism showed you. If you have severe, sudden or worsening symptoms, seek medical care.

3. Eligibility and accounts

• You must be at least 16 years old (or the age of digital consent where you live).
• You are responsible for your account credentials and for everything done under your account.
• Give us accurate information and keep it updated. One account per person.

4. Subscriptions, trial and billing

• AllerPrism is a paid subscription, billed monthly or annually.
• New subscriptions start with a 7-day free trial. A payment method is required to start the trial. Cancel any time during the trial and you pay nothing; otherwise the subscription begins automatically when the trial ends.
• Purchases are made on iOS or Android and are processed and managed by Apple or Google, and their cancellation and refund policies apply.
• Subscriptions renew automatically until cancelled. Cancel in your app store settings or, for web purchases, from your account page. Cancellation stops future charges but does not refund the current period, except where the law requires otherwise.
• We may change prices with at least 30 days notice; changes apply from your next renewal.

5. Your content and license to us

Your meal photos, logs and notes remain yours. You grant us a limited, revocable license to store and process them solely to provide the Service to you (for example, sending a photo to an AI model to identify foods, or generating a report you requested). We do not use your content to train AI models and we do not sell it.

Deleting content or your account ends this license, subject to the retention windows in the privacy policy.

6. Acceptable use

• Do not use the Service for anyone's medical care or to make treatment decisions.
• Do not reverse engineer, scrape, overload, probe or disrupt the Service.
• Do not upload unlawful content or content that infringes others' rights.
• Do not share, resell or transfer your account or subscription.
• Do not misuse the AI features, including attempts to extract the underlying models or datasets.

7. AI features and accuracy

Food recognition, portion estimates and trigger insights are produced by automated systems working on limited data. They can be wrong. FODMAP and fiber values come from a curated dataset and are estimates for typical servings, not laboratory measurements of your plate. You are responsible for verifying anything you rely on, and correcting detected foods in the app improves your own results.

8. Our intellectual property

The Service, including its software, design, food dataset, text and branding, belongs to us or our licensors and is protected by law. We grant you a personal, non-exclusive, non-transferable license to use the apps for your own private, non-commercial use while you have an active account.

9. Availability and changes to the Service

We work to keep the Service available but do not promise uninterrupted operation. We may add, change or remove features, and we may suspend the Service for maintenance or security. If we discontinue AllerPrism entirely, we will give you at least 30 days notice and the ability to export your data.

10. Termination

• You can stop using AllerPrism and delete your account at any time in the app.
• We may suspend or terminate accounts that violate these terms, abuse the Service or create risk for other users, with notice where practicable.
• Sections that by their nature should survive termination (including 5, 7, 8, 11, 12 and 14) survive.

11. Disclaimer of warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

12. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. Our total liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law, including for gross negligence or willful misconduct.

13. Changes to these terms

We may update these terms as the product and the law evolve. Material changes are announced in the app or by email at least 14 days before they take effect. Continuing to use the Service after that date means you accept the updated terms.

14. Governing law and disputes

These terms are governed by the laws of the country in which the AllerPrism operator is established, without regard to conflict of law rules, and disputes belong to the courts of that jurisdiction, except where mandatory consumer protection law gives you the right to sue where you live. We both agree to try good-faith resolution by email before going to court.

15. Contact

Questions about these terms: support@allerprism.com.